Refunds & Returns Policy
At https://knotworkz.shop, we want you to love your handmade rattan vase as much as we loved creating it. If you’re not completely satisfied with your purchase, we’re here to help with a 30-day returns policy for a smooth and hassle-free experience.
Returns
- You have 30 days from the date of receiving your order to request a return.
- To be eligible for a return, the item must be:
- In its original condition (unused and undamaged).
- Packed in the original packaging or a similar secure box to prevent damage during transit.
- Proof of purchase (e.g., order confirmation or receipt) is required to process your return.
How to Initiate a Return
- Contact us at [email protected] with your order details and reason for the return.
- We’ll provide you with a return authorization and instructions on how to send the item back to us.
- Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
- Once your return is received and inspected, we’ll notify you of the status of your refund.
- If approved, a refund will be processed to your original payment method within 5-7 business days.
- Please note that any shipping fees paid during the initial order are non-refundable.
Exchanges
If your rattan vase arrives damaged or defective, we’ll happily exchange it for a replacement at no additional cost. Contact us within 7 days of delivery to initiate an exchange.
Non-Returnable Items
- Custom or personalized orders.
- Items damaged due to improper use or care.
Contact Us
For any questions or concerns about your order, feel free to reach out to our friendly support team at [contact email or phone number]. We’re here to help!
Thank you for choosing https://knotworkz.shop. Your satisfaction means the world to us!